Glossary

Media richness

How much social and nonverbal information a channel can carry. Face-to-face is rich; email and chat are lean. The drop from the boardroom to the screen is treated here as a structural constraint on rapport, not a temporary inconvenience.

№ 0902 SEPFeel Less, Claim More: What 105 Studies Say About Emotional Intelligence in Negotiation № 0524 MARZoom Fatigue Is Real… and how do deal with it.№ 0416 MARWhy Trust Is Harder to Build on a Screen… and How to Do It Anyway

Trust Human factors

All terms Back to the blog